All sales are final. No refunds or returns. If you have any questions please email us at [email protected]
If you purchased from .highlyconcentr8ed.com and there is a manufacturing defect upon arrival you may be entitled to an exchange as long as we are notified of the defect the day of arrival. Manufacturing defects must be verified by our manufacturing lab. Exchanges for products with manufacturing defects must remain with full contents and untampered with for an exchange.
If you purchased from www.highlyconcentr8ed.com and the product arrived damaged & unusable you must notify us via email the day of delivery. If you opted for Route Package protection see our shipping policy for route insurance information.
If there was an error with the item fulfilled on our end and the incorrect item was sent or there was a missing item in your order we must be notified the day of delivery via email. We ask the item to remain sealed and untampered to be shipped back to us for exchange in the case the incorrect item is shipped.
Exchanges must be shipped back within 5 calendar days of receiving a shipping label. We retain the right to deny any exchange for any reason.
We are unable to exchange items which have been opened or used or experience issues related to maintenance. We also retain the right to deny service or sales to any person(s), business, or entity for any reason.
Please note shipping costs are non-refundable once your order has shipped.
SALES- Please be mindful that sale prices are only good for items purchased during the sale, and that we are not able to price match orders on the same product placed before or after a sale. Sale items will be first come first served until the sale ends or the product is sold out. Orders cannot be edited or combined. Products may sell out during a sale. Also note that processing times will most likely increase due to the larger volume of orders during any sale, so please allow a few extra days for orders placed during the sale to ship.
If you have issues with your order please email us at [email protected] for assistance and we will assure to have you taken care of.