Refund Policy

ALL SALES ARE FINAL. NO REFUNDS  OR RETURNS.

All sales are final. No cancellations, refunds or returns. If you have any questions please email us at support@highlyconcentr8ed.com

If you purchased a Highly Concentr8ed branded product from www.highlyconcentr8ed.com and there is a manufacturing defect upon arrival you may be entitled to an exchange as long as we are notified of the defect the day of arrival. Manufacturing defects must be verified by our manufacturing lab. Exchanges for products with manufacturing defects must remain with full contents and untampered with for an exchange.

THIRD-PARTY BRANDED PRODUCTS- Some products sold on www.highlyconcentr8ed.com, including devices, hardware, batteries, and accessories, are manufactured by third-party brands and resold by Highly Concentr8ed. These products are covered by the manufacturer’s warranty, which begins on your purchase date. All defect, malfunction, and warranty claims for third-party branded products must be submitted directly to the product’s manufacturer, as we are unable to diagnose, verify, repair, or exchange third-party hardware. We will gladly provide proof of purchase and order documentation to support any warranty claim; just email us at support@highlyconcentr8ed.com. Damage that occurs during shipping is separate from a manufacturer defect and is handled through Route package protection if selected at checkout. Some states do not allow limitations on implied warranties, so some of the above limitations may not apply to you. This policy gives you specific rights, and you may have other rights that vary by state.

All orders are shipped FOB Origin from Sarasota, Florida. Once a package is transferred to the shipping carrier, ownership and responsibility shift to the buyer. We are not liable for any lost, stolen, damaged, misdelivered, or incorrectly addressed packages. Shipping is a separate service purchased from the carrier, and any delivery issues must be resolved directly with them. For added protection, we offer optional shipping insurance through Route at checkout. If Route protection is not selected—indicated on your invoice—your shipment will not be covered for loss, theft, or damage. If your order arrives damaged and you purchased Route Package Protection, please notify us via email the day of delivery with photos of the item(s) and packaging, and see our Shipping Policies for Route claim information.

If there was an error with the item fulfilled on our end and the incorrect item was sent or there was a missing item in your order we must be notified the day of delivery via email. We ask the item to remain sealed and untampered to be shipped back to us for exchange in the case the incorrect item is shipped.  

Exchanges must be shipped back within 5 calendar days of receiving a shipping label. We retain the right to deny any exchange for any reason.

We are unable to exchange items which have been opened or used or experience issues related to maintenance. We also retain the right to deny service or sales to any person(s), business, or entity for any reason. 

Any items that receive approval for cancellation, rejected at delivery or returned to sender will incur a 15% re-stocking fee per item and will be provided as store credit. Due to costs incurred fulfilling orders, re-stocking fees will always be applied when an item is returned to us for any reason. Shipping costs and additional order fees are non-refundable. Any shipping costs associated with the order that Highly Concentr8ed incurred and did not receive payment for will be deducted from the amount refunded. Additionally, any orders that qualified for free shipping will be charged the shipping fees Highly Concentr8ed incurred with shipping the order prior to applying store credit. Store credit will be sent in the form of a coupon code to the email provided for the order.

Please note shipping costs and additional fees are non-refundable once your order has shipped as these costs are unable to be refunded to Highly Concentr8ed once an order is transferred to the shipping carrier.

SALES- Please be mindful that sale prices are only good for items purchased during the sale, and that we are not able to price match orders on the same product placed before or after a sale. Sale items will be first come first served until the sale ends or the product is sold out. Orders cannot be edited or combined. Products may sell out during a sale. Also note that processing times will most likely increase due to the larger volume of orders during any sale, so please allow a few extra days for orders placed during the sale to ship.

If you have issues with your order please email us at support@highlyconcentr8ed.com for assistance and we will assure to have you taken care of.